Questions, answered plainly
What people ask before they install AI security cameras, including what the technology can and cannot do.
What is included in the installation?
We handle the site assessment, camera selection, cabling, network configuration, NVR setup, AI detection and recording configuration, and DMSS phone setup. We also show you how to use it. See how it works for the steps.
Do you only sell cameras?
No. We supply, install, configure and support complete Dahua systems, so you get a working security system rather than a box of equipment. Support continues after installation, including changes and additions.
What is DMSS?
DMSS is Dahua's mobile security app. Once we configure it, you can view live cameras, play back recordings and receive alerts on your phone or tablet. Read more about DMSS.
Can I view my cameras from my phone anywhere?
Yes, with a working internet connection at the property and a phone connection where you are. Remote access is set up securely through DMSS and sensible network configuration, not by opening your router to the internet.
What does human detection actually do?
On compatible systems, it identifies people rather than just movement, which can reduce alerts caused by trees, rain, shadows and animals. It flags events for you to review and does not replace your own judgement. Learn about human detection.
Do all cameras have AI features?
No. AI features are available on compatible systems and vary depending on the selected camera and recorder, and entry-level systems may offer basic motion detection only. We confirm what your system supports before you commit.
How long is footage kept?
It depends on how the system is set up. Storage is sized around the number of cameras, the recording quality and the number of days you want to keep, so we plan it with you. See how recording works.
Where is footage stored?
Most professional installations record to a Network Video Recorder on site, using surveillance hard drives. That keeps your footage locally while DMSS lets you view it remotely.
Can I share access with family or staff?
Yes. DMSS supports sharing devices with family members or staff, so you can decide who sees what. We can help you set this up and change it later.
Do you install across Australia?
Yes, we work across Australia. Coverage and scheduling for your address are confirmed when we quote. You can get in touch to start the conversation.
Can I add cameras later?
Yes. Additional cameras, upgrades and configuration changes are part of our ongoing support. The recorder and network need enough capacity, which we check at the time.
What happens if my internet drops?
The recorder keeps recording locally, so footage is still saved on site. Remote viewing and phone alerts need an internet connection, and they resume when it returns.
Do I need an NVR?
Most professional installations use one, because it records, stores and manages the cameras and connects the system to DMSS. We recommend what suits your property when we quote.
Will you train me to use the system?
Yes. We configure DMSS and show you how to view cameras, play back footage and respond to alerts. If you need help later, our support page explains how to reach us.
What does it cost?
Cost depends on the number of cameras, the camera and recorder capability, cabling difficulty, storage and the days of footage you want. We quote after understanding your property. See what drives cost.
What about privacy and signage?
Surveillance rules differ by state and territory, and signage, staff notification and avoiding private areas such as toilets or a neighbour's yard generally matter. This is general information, not legal advice, so check your own state's rules.
Ready for cameras that know what they are looking at?
Tell us about your property and what worries you. We will recommend a system that fits, explain which AI features your cameras can support, and quote clearly.